Delivery Dates & Times
We strive to deliver any stocked item within 24 to 48 hours of your order being placed. Some product ranges may, however, take 5-10 working days to deliver depending on the size or colour of the order. Please enquire with our sales office on 0330 912 2288 for a more precise lead time if required. If we can't deliver your order within the requested time scale, we will contact you immediately to advise of any extended lead time.
We regret that any timed deliveries cannot be given. Deliveries will be made between 8.00am & 5.30pm Monday to Friday.
Delivery Note
We politely request that all materials must be checked & signed for when delivered to site. Please sign and clearly print the name to assist traceability in the unlikely event of a delivery discrepancy.
Delivery Vehicle, Handling & Off Loading
Some of our orders are delivered by large vehicles due to the order being palletised. As the customer, you will need either forklift access or labour to manually offload the pre-packed orders.
Please be aware that some of our materials may be heavy or awkward to handle. We would advise that two people offload where necessary. Smaller orders will be delivered by box or data bag. Gutters Online will not be held responsible for any injuries caused by offloading.
Deliveries Outside The UK Mainland
We regret to inform you that, unfortunately, Gutters Online cannot offer direct deliveries to areas outside of the UK mainland as standard.
If you do require delivery to islands or outlying areas, we are more than happy to deliver direct to your chosen shipping agent.
When ordering, if you could please fill in the required delivery address as the port/dock address, alternatively choose the collection option if you wish to send your own courier service to collect from our warehouse facility. To arrange shipping of this type, we also require the final destination address.
Please contact us for further information or assistance.
Returns
If you have an issue with your order or your delivery, please contact us as soon as possible by calling 0330 912 2288 or emailing sales@guttersonline.co.uk and quoting your order number.
Bespoke and non-stock items are not eligible for refunds unless damaged or faulty. Aluminium products are made to order and will only be refunded if faulty.
Please report any issues with your order on receipt and return your product(s) within 14 days.
All returned items are subject to a 25% restocking fee from the supplier and must be returned in a saleable condition.
Returns cannot be processed without a valid return form. Complete our return form in your browser or PDF view or print and complete by hand.