Below, you will find responses to the most commonly asked questions:
Is your site secure?
Absolutely. Our transactions are processed through Sage Pay's secure card payment system, guaranteeing your information's utmost confidentiality and protection.
What happens to my information?
Rest assured, your personal contact details are confidential; We never sell or lease your information to third parties. Payment and card details are securely disposed of within 24 hours following payment confirmation. For additional details, please refer to our Privacy Policy.
Can I order over the phone or by email?
Certainly, you can place your order over the phone or via email. We are delighted to assist you with your order and process your card payment over the phone.
For phone orders, please contact us at 0330 912 2288. For email orders, reach out to us at sales@guttersonline.co.uk.
How do I place an order?
Orders can be placed directly through our website or by contacting our knowledgeable sales team.
When will I receive my delivery?
We will confirm your delivery date by email within 24 hours of placing your order.
We aim to dispatch any item in stock within 24 to 48 hours of receiving your order. It's important to note that delivery times for certain products may vary, taking 5-10 working days, depending on the size or colour of your order.
Please contact us for delivery date confirmation on 0330 912 2288 and see our delivery and returns page for more information.
I need an urgent delivery for tomorrow - can you help?
Chat with our sales team about your order. We're all about getting you the best lead times, considering your specific product and colour choices. Plus, we can suggest other ranges or colours that might speed things up a bit.
Aluminium products are made-to-order and polyester powder coated in your selected colour and finish. In contrast, stock items such as galvanised and coloured steel guttering components and transit primed cast iron cast iron guttering products are usually available for immediate dispatch within 24-48 hours.
Can I come and collect my order?
For the efficient handling of products due to their size and weight, we advise utilising our dependable courier services. Alternatively, you can arrange a collection from one of our Leicester warehouses. To organise a convenient collection time and date, please contact us in the first instance.
What is the minimum order quantity?
There is no minimum order requirement.
Can I get a volume discount if I order large quantities?
Absolutely. You may be eligible for up to 10% savings on orders exceeding a specified minimum spend. We invite you to call us to discuss your requirements.
Can I order online as a private individual?
Certainly. We welcome both trade professionals and the general public. Please note that our delivery partners will require a signature for all deliveries.
I want to purchase regularly can I open an account?
Certainly, you have the option to open an account to simplify the process of ordering and arranging deliveries. However, we do not provide credit facilities to ensure our online prices remain competitive.
Payment must be cleared before we can produce any items. Please contact us to discuss your account needs in more detail.
Do you accept goods back for return?
All aluminium products are made to order and are eligible for refunds only if they are found to be damaged or faulty. Painted cast iron products and any other bespoke or non-stock items cannot be refunded unless damaged or faulty.
Please report any discrepancies with your order upon receipt and ensure your products are returned within a 14-day window. Please note that all returns will incur a 25% restocking fee from the supplier and must be in a condition suitable for resale.
Returns can only be processed with a valid form - found on our Delivery and Returns page. Please fill out the return form directly in your browser (or PDF viewer) or print it out to complete it manually.
If you experience any problems with your order or its delivery, please contact us immediately. You can contact us via the website or by phone on 0330 912 2288. Remember to include your order number in your message.
What if I have a problem?
We're here to assist you! Should there be any mistake, we are committed to rectifying it or resupplying as quickly as possible, at no additional cost to you. Please don't hesitate to contact us immediately – our friendly team is dedicated to resolving any issues you may face.
Is metal guttering easy to install, or should it be fitted by specialist contractors?
Our metal guttering ranges are made to be as easy to install as uPVC types. You’ll receive a detailed guide with each product, so any skilled tradesperson or keen DIYer can handle the installation.
If you have any other questions, please contact us directly.